ACS has experience in the design of helpdesk/fault reporting systems for major customers and has built-up a range of standard helpdesk solutions to suit companies of all sizes. In addition, we can develop a bespoke system for you, integrating with your existing systems and processes, or with other modules forming part of our BusinessWeaver range of business applications.

Our standard helpdesk systems are web based and include fault and issue tracking tools, management reporting options, automatic status notifications by email, and automated escalations.

Designed to be simple to use, they enable the remote tracking and management of faults and issues within a customer centric environment. User friendly, easy to tailor and with flexible reporting capabilities, they do the work of software suites often costing much more than our products.

Please contact us to discuss your requirements in more detail.